Server permission form
Step 1
Server access
Step 2
Submit request
Providing server access details
If you believe that the problem will require a Virtuozzo Engineer to login to your server via shell (telnet/ssh/RDP access), enter this data. Before we can login to your server we will require you to agree with Virtuozzo's
Server Permission Policy
. This will give us permission to login to your server and perform repairs. Issue Resolution Time is normally less for cases where customer permitted Support to access the server. For security reasons we strongly advise that you change your passwords when submitting them to our support team. After the problem is resolved, you can then reinstate your regular passwords. Virtuozzo Technical Staff does not retain your login information. Alternatively, on Linux servers, you can avoid disclosing passwords by installing our public SSH keys (
RSA
,
DSA
) into list of authorized keys. Keys may be removed after conclusion of support incident.
I have read statements and hereby accept this policy
Access restrictions on servers
NOTE:
If remote access to the server is limited (e.g. by firewall rules or other means), please make sure that remote connections are allowed from Virtuozzo Support IP addresses, as described in
this article
:
130.117.225.0/24 (130.117.225.5, 130.117.225.125)
159.100.246.66
My existing request has the following number and email …
Ticket ID
Participant e-mail address
Ticket ID and e-mail address verification
In order to avoid appending credentials to a wrong request, the supplied email address is to be among the list of recipients of the initial (first) correspondence. Please recheck conversation history if the entered request ID and the email address failed to pass the check.
I would like to allow these operations …
Legend:
allow
;
confirm
;
disallow
.
define
allow
confirm
disallow
rebooting a hardware node
define
allow
confirm
disallow
restarting a virtual environment
define
allow
confirm
disallow
restarting services
define
allow
disallow
creating test accounts or virtual environments
define
allow
disallow
installing additional tools needed for investigation
Hostname/URL
Protocol
/
port
SSH
RDP
VNC
VPN
http/s
Other
—
Login
Password
Comment
Clear
Add to list
… not all
Server name
User
Comment
All done, submit!
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Submitting provided credentials...
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Thank you!
The provided credentials has been added to the specified support request!
You will shortly be redirected to our support portal.