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Server permission form
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Providing server access details
If you believe that the problem will require a Virtuozzo Engineer to login to your server via shell >(telnet/ssh/RDP access), enter this data. Before we can login to your server we will require you to agree with >Virtuozzo's
Server Permission Policy
. >This will give us permission to login to your server and perform repairs. >Issue Resolution Time is normally less for cases where customer permitted Support to access the server. >For security reasons we strongly advise that you change your passwords when submitting them to our support team. >After the problem is resolved, you can then reinstate your regular passwords. >Virtuozzo Technical Staff does not retain your login information. >Alternatively, on Linux servers, you can avoid disclosing passwords by installing our public SSH keys (
) into list of authorized keys. Keys may be removed after conclusion of support incident. >
I have read statements and hereby accept this policy
Access restrictions on servers
If remote access to the server is limited (e.g. by firewall rules or other means), please >make sure that remote connections are allowed from Virtuozzo Support IP addresses, as described in
220.127.116.11/24 (18.104.22.168, 22.214.171.124)
My existing request has the following number and email …
Participant e-mail address
Ticket ID and e-mail address verification
In order to avoid appending credentials to a wrong request, the supplied email address is to be among the >list of recipients of the initial (first) correspondence. Please recheck conversation history if the entered request ID >and the email address failed to pass the check. >
I would like to allow these operations …
rebooting a hardware node
restarting a virtual environment
creating test accounts or virtual environments
installing additional tools needed for investigation
* input type=checkbox id="list spf-service" */ >
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